What should sworn and civilian members do when someone inquires about filing a complaint?

When an inquiry about filing a complaint is made, it is essential for sworn and civilian members to ensure that the individual receives clear and accessible information about the complaint process. Providing an explanation of the complaint process and offering a brochure serves multiple purposes: it empowers the individual to understand their rights and the procedures in place, ensures transparency, and helps maintain trust in the organization.

By explaining the process in detail, members can clarify what steps need to be taken, what information is required, and what the individual can expect throughout the process. Offering a brochure can serve as a physical resource that the individual can refer back to, reinforcing the information provided. This approach aligns with principles of accountability and community engagement, ensuring that individuals feel supported and informed when voicing their concerns.

In contrast, directing them to a supervisor for assistance may create an extra step that could deter the individual from following through, while requesting written documentation before explaining the process might be viewed as overly bureaucratic and potentially unwelcoming. Discouraging the complaint unless it meets certain criteria undermines the integrity of the complaint process and the individual's right to voice concerns, which is vital for organizational accountability.