According to protocols for encountering a non-English speaker, what is the first step a member should take?

The first step a member should take when encountering a non-English speaker is to ask them, "What language do you speak?" This approach is direct and engages the individual in a way that prioritizes their communication needs. By asking about their language preference, the officer demonstrates respect and willingness to facilitate understanding, which is crucial for effective communication and ensuring clarity during an encounter.

This initial step sets a constructive tone for the interaction and allows the officer to assess which language resources or tools may be necessary to assist the individual further. Understanding the specific language spoken enables the officer to seek appropriate assistance if needed, such as contacting a translator or utilizing a translation device.

Focusing on the immediate need of understanding the language spoken helps create a more effective and respectful dialogue, thereby improving the overall interaction with the non-English speaker.